Hello — WhatsApp Business API, provisioned and integrated by us.
Verified sender setup, template governance, an agent inbox, and the integration work into your CRM, HIS or LIS. One partner for the Meta relationship and the engineering.
Bundled with NueX LIS, or standalone.
Every message below is a template we can pre-approve during onboarding.
Report delivery
Signed PDF sent the moment a pathologist signs, with a secure short link and download log.
Collection reminders
Home-collection slot confirmations and reminders that cut no-shows.
Critical value alerts
Immediate notification to the referring doctor when a result crosses a critical threshold.
Payment links
Outstanding balance and payment link before dispatch, reconciled back into billing.
Feedback & campaigns
Post-visit feedback and health-package campaigns on opted-in numbers.
Every message accounted for, every template measured.
Delivery is reported per message and rolled up per account, so a failed batch is visible the same day rather than at the end of the month.
Every approved template carries its own volume and delivery rate by language — the evidence you need before scaling a campaign or retiring a template.
Discovery
Numbers, volumes, systems to integrate, and who owns the Meta business account.
Verification
We run business and display-name verification end to end.
Integration
Templates built, endpoints wired into your LIS, HIS or CRM.
Go live
Staged rollout with delivery monitoring and a support channel.
What teams ask about WhatsApp Business API.
Onboarding, template approval, pricing and integration questions we answer most often.
What does being an official Meta Tech Partner mean for us?
Business verification, display-name approval and number migration are handled by us directly through Meta, instead of you queueing behind a reseller with no escalation path.
Can we keep our existing business number on WhatsApp?
Usually yes. An existing number can be migrated to the WhatsApp Business API provided it is not active on the consumer or Business app at cutover — we plan the switch with you.
How does WhatsApp message pricing work?
Meta charges per conversation by category — utility, authentication, marketing, service — and we add platform pricing on top. You see both lines separately, with delivery reporting per template.
How long does template approval take?
Well-formed utility templates usually clear within a day. We draft, submit and version them for you, and explain rejection reasons rather than forwarding an error code.
Can Hello send lab reports automatically?
Yes. When Hello is wired into NueX LIS or your existing LIS or HIS, the signed PDF goes out over WhatsApp the moment the pathologist signs, as a secure short link with a download log.
Do you integrate with our CRM or HIS?
Hello exposes REST endpoints and delivery webhooks, and we do the integration work into existing CRM, HIS, LIS or ERP systems as part of onboarding.
Bring us your requirement. We’ll bring the expertise to make it real.
A 30-minute call with an engineer, not a salesperson. Tell us the problem and we’ll tell you what’s possible.