Hello Privacy Policy

1. Introduction

Hello ("we," "our," or "us") is a web application that enables businesses to integrate with the official WhatsApp Business API. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws and WhatsApp Business API policies.

2. Information We Collect

2.1 Account Information

When you create an account with Hello, we collect:

• Name and contact information (email address, phone number)
• Company name and business details
• Account credentials (encrypted passwords)
• Billing and payment information (processed through secure third-party payment processors)
• Profile information and preferences

2.2 WhatsApp Business API Data

Through your use of WhatsApp Business API integration, we may process:

• Message Data: Content of messages sent and received through the API (text, media, templates)
• Customer Phone Numbers: Phone numbers of customers you communicate with via WhatsApp
• Message Status: Delivery status, read receipts, and message timestamps
• Template Data: Message templates you create, submit for approval, and use
• Webhook Data: Real-time event data received from WhatsApp Business API
• Conversation Data: Conversation history, thread information, and metadata
• API Credentials: Encrypted access tokens and API keys for WhatsApp Business API

2.3 Usage and Analytics Data

We automatically collect information about how you use Hello:

• Log data (IP addresses, browser type, device information)
• Usage patterns and feature interactions
• Performance metrics and error logs
• Analytics data (message volumes, delivery rates, engagement metrics)

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie preferences through your browser settings.

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide, maintain, and improve Hello's WhatsApp Business API integration services
• Process and route messages through the WhatsApp Business API
• Manage message templates and handle template approval workflows
• Configure and manage webhooks for real-time event notifications
• Provide analytics dashboards and reporting features
• Authenticate your access to the platform and secure API connections

3.2 Communication

We may use your information to:

• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Notify you about changes to our services or policies
• Send important security alerts and account notifications

3.3 Compliance and Legal

We may use your information to comply with legal obligations, enforce our terms of service, protect our rights and security, and comply with WhatsApp Business API policies and requirements.

4. Data Sharing and Disclosure

4.1 WhatsApp Business API

To provide our services, we must share certain data with WhatsApp through the official WhatsApp Business API. This includes message content, recipient phone numbers, and message metadata. This data sharing is necessary for the service to function and is subject to WhatsApp's privacy policy and business terms.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Analytics and monitoring services
• Customer support tools
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data in transit is encrypted using TLS/SSL. Sensitive data at rest is encrypted using AES-256 encryption
• Access Controls: Role-based access controls and multi-factor authentication for account access
• API Security: Secure API key management and token-based authentication
• Network Security: Firewalls, intrusion detection, and regular security audits
• Compliance: Adherence to security standards and WhatsApp Business API security requirements
• Regular Updates: Continuous security monitoring and prompt patching of vulnerabilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Message Data: Retained according to your account settings and WhatsApp Business API retention policies
• Analytics Data: Aggregated and anonymized data may be retained for longer periods for service improvement
• Legal Requirements: Some data may be retained longer if required by law or for dispute resolution

You can request deletion of your data at any time, subject to legal and contractual obligations.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information and data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain communications and marketing messages
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@nuetechnology.com. We will respond to your request within 30 days.

8. WhatsApp Business API Compliance

As a WhatsApp Business API solution provider, we are committed to compliance with:

• WhatsApp Business Policy and Terms of Service
• WhatsApp Commerce Policy (if applicable)
• WhatsApp Data Processing Terms
• Message template approval requirements
• Opt-in/opt-out management requirements
• Prohibited content and spam prevention policies

You are responsible for ensuring your use of Hello complies with WhatsApp's policies and applicable laws regarding messaging, data protection, and consumer rights.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Hello is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: